Terms and Conditions
The following are terms and conditions of a legal agreement between you and Poison Halloween Props, LLC:
By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree to the bound terms and comply with all applicable laws and regulations, including any re-export control laws and regulations. If you do not agree with these terms and conditions, do not use this website.
- Where do we ship? Poison Props ships products all over the world!
- How quickly do we ship? Orders usually ship from 1 to 14 days from the time of payment. There are several factors that determine how quickly your order will be shipped. Poison Props maintains a huge inventory of product; during our busy season (June through October) inventory moves quickly and we do not always have what you order in stock. All items are build to order (we build them when you order them). Please contact us if you need a accurate delivery date.
- Contact us by e-mail if you would like a shipping quote or require expedited shipping.
- We do not ship to P.O. boxes or APO addresses. Your order will be rejected and refunded if submitted with this type of address.
- Shipping charges are not refundable.
- Additional shipping charges may be added due to weight, size and location of delivery such as Farms, Residence and lift gate requirements.
Terms & Conditions
- All RUSH orders for props will have a 20% surcharge applied to total prop order.
- We accept Master Card, Visa, Discover Card, Pay Pal, Money Orders, Checks, Wire Transfers.
- Credit cards can be used up to $5000. Any thing over that must be paid with a check, bank wire transfer or money order.
- All orders must be paid in full at time of shipment and before delivery.
- All international orders must be paid by bank wire transfer.
- A charge of $20 a day will apply for storage fees if final payment cannot be made when freight is ready to ship.
- All shipping costs will be added to total order.
- Any sales tax will be applied, where applicable. (California destination addresses only).
- All products are guaranteed against defects for 30 days from date of delivery.
- Accessories are sold separately.
- Photos and videos may vary from actual products.
- Poison Halloween Props, LLC is not responsible for typographical errors on descriptions, pricing, images.
- Specifications and prices are subject to change without notice.
- We do not accept C.O.D. orders.
- All orders subject to acceptance and approval. We reserve the right to refuse an order.
Returns and Cancellations
- There are no refunds, credits or returns after 15 days.
- Due to PayPal policy changes any refunds or cancelled orders will be charged a 3% return fee.
- If the prop has already gone into build production there is 25% restocking fee.
- Products may be returned within 10 days of receiving the product.
- There will be a 25% restocking fee on orders over $1000 returned within 10 days of receiving the product.
- Product damage claims must be made to Poison Halloween Props, LLC within 2 days of delivery.
- WE WILL NOT EXCEPT ANY RETURNS AFTER HALLOWEEN OCTOBER 31ST.
- No used products will be credited.
- Customers will be responsible for return shipping costs.
- Original shipping and handling fees are not refundable.
- There are no returns of any animatronics after 15 days. Any products returned must be in same condition / packaging of how you received the products.
- There will be no cancellations allowed in excess of 7 days after placing an order. In addition, orders in the process of being shipped cannot be cancelled, however you may contact us for a return within 2 days once you receive the order.
- All items purchased prior to October 31st cannot be returned after October 31st of the same year.
- Any items purchased after October 31st will be subject to the regular return policy stated above.
- Poison Halloween Props, LLC is not responsible for any delays in shipments due to trucking co’s delays / air delays / sea delays / customs clearance delays.
- We will not refund any orders or take returns due to these issues out of Poison Halloween Props, LLC control.
- Please allow extra delivery times for all international orders.
- All claims / shortages, we must be notified within 2 days of delivery.
- Any non deliveries or lost deliveries Poison Halloween Props, LLC is not responsible without proper time notification.
- Orders placed from July of the calendar year to October 31st of the calendar year, Poison Halloween Props, LLC will not accept any claims after October 31st of non receipt of goods or damages.
- Except as WARNING: products on this web site might contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm in accordance with California’s Prop 65 expressly stated herein, PoisonProps.com, LLC makes no representations or complied of any kind with respect to products sold.
- If for any reason Poison Halloween Props, LLC has to turn your account over for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.
- In the unlikely event that you need to return something please Contact us by e-mail. Any returns sent to us without first obtaining prior authorization will be returned to you.
In no event will Poison Halloween Props, LLC or any of it’s representatives be liable for any damages or injuries, however they may occur, related to any products sold through Poison Halloween Props, LLC’s online business, retail business or wholesale business.
Except as expressly stated herein, Poison Halloween Props, LLC makes no representations or complied of any kind with respect to products sold.